We don’t really operate a formal returns policy…
But if you need a refund for any reason whatsoever then please contact us directly on 01935 812828. Phones are manned 9am to 3pm Monday to Saturday. Alternatively you can contact us email 'firstname.lastname@example.org.'
Rather than having a prescriptive policy we’d rather sort out any problems to your satisfaction rather than ours. After all, isn’t that the way it should be?
Having said that, we’re obliged to give you the chapter and verse on Cancellation Rights so here goes… We’ve tried to word them sympathetically but it was a bit of a struggle.
If you’d like to cancel your order then this policy doesn’t affect your rights when we’re at fault – for example if the items are faulty or described incorrectly.
If you do cancel then I’m afraid you must return the goods to us in store.
Phew! We’d rather you just give us a ring with any problems, no matter how trivial, and we’ll do our best to sort things out so you’re completely happy.